FAQ
GETTING STARTED
Toonsutra is India’s new storytelling home for disruptive creators to experiment, innovate and create engaging mobile webtoon comic stories and feature the biggest comic content from India and the world.
A webtoon is a comic created specially for the mobile device. Instead of flipping pages or swiping left and right, you scroll up and down.
The Toonsutra app can be accessed on any iOS or Android mobile device. You can download it on the Apple App Store and the Google Play Store
The Toonsutra app is free to download and all titles are free to read and download except for the Special editions. To unlock Special Editions you need coins. You can earn coins to unlock the Special chapters and they will be available to you for as long as the series is on Toonsutra.
Select a series and tap the ‘Subscribe+’ button below the display banner. You’ll receive push notifications on your app whenever new chapters are updated.
To Share a series, tap the ‘Share’ icon on the top right of the episode title page to share the series. If you want to share an individual episode you’re reading, tap any panel to show the top menu, tap the ‘Share’ icon on the top right of the chapter.
USER ACCOUNT & LOGIN
Check to see if you are logged in to the correct account. It’s possible that you accidentally created a new account by signing in via social media ( Facebook), while the original account uses email login, or vice versa. To access your original account, please login using the correct sign in method that was used for the original account.
Please note that our email logins are case sensitive, so you have to enter the correct case-sensitive email address that you used to first register.
It could also be that you created an account using a social media login (Google, Facebook), instead of email login. Try logging in again using the original sign-up method.
We’re sorry you’re unable to create an account right away. We request you to try again in 24 hours. If you are still experiencing issues with creating your account, please submit a request at support@toonsutra.com so that we can investigate the issue further
If you received an error message during the sync, please contact us below at support@toonsutra.com so we can have it rectified. Please note that you may be requested to submit additional information depending on the content of your inquiry.
* Your reading history cannot be restored if you delete the Toonsutra Webtoon app, delete related app or mobile web data, or change your device.
You must have ample space on your phone for your Toonsutra reading history to be synced properly. If there is not enough storage left on your device you may receive this error. Please delete large videos, photos and any unused apps installed on the device to clear up device storage. After freeing up storage space, you can proceed with sync.
Check to see if you were logged out from your Toonsutra account. You can access your reading history from ‘My Collection’ once you log in with your account.
Yes, you can login with a google account.
Unfortunately, once registered, it is currently not possible to change the email address registered to the account. If you’d like to switch to a different email address, you must create a new account with a different username.
As of now we do not have the option to delete your account. But you could raise a request for the same at support@toonsutra.com and we’ll do what we can from our end.
Tap ‘MY Collection’ at the bottom of the home screen on the Toonsutra app to enter the ‘My Collection’ page. There, you can see your read history in recents section, manage your subscriptions, and check downloads.
* Your reading history cannot be restored if you delete the Toonsutra Webtoon app, delete related app or mobile web data, or change your device.
You can create an account using your email, Facebook and Google. It’s your preference!
Our password recovery email can occasionally end up in your spam folder. If you can’t find the email in your spam folder, go to your email settings and make sure that the toonsutra.com domain hasn’t been blocked from sending you emails.
If you continue to experience problems, please contact us at support@toonsutra.com so we can look into the issue.
You can access your reading history from ‘My Collection’ once you log in again with your account.
Sign in with Apple is only available on Apple devices.
You need to log in to your social media account and authorize permissions for the Toonsutra app.
Please make sure you entered the correct username and password associated with your social media account.
- If you signed up using an email address:
– Click ‘Forgot Password?’ on the login screen.
– Type your email address, click ‘Send’, then follow the instructions.
- If you signed up using a social media account (Facebook):
– You cannot reset your password for your social media account on Toonsutra.
– Please reset or change your password directly on Facebook..
Contact us at support@toonsutra.com so we can look into your account.
If you experience trouble downloading the app, check your network connection. We recommend being on a Wi-Fi network when downloading the app.
Cancel or delete any download progress and try downloading our app again.
You might be unable to download the app due to insufficient storage on your device.
Try to free up some space by deleting unused apps, media, or cache
If you experience app performance issues such as crashes or images failing to load, please try these instructions:
- Clear Cache from Phone Settings.
– Close the Toonsutra app and any other apps before restarting Toonsutra.
- Check your network connection.
– Toonsutra pages may not open or start properly when your network connection is unstable. Contact your network service provider if you are unable to connect to your network.
- Delete and reinstall the app.
– If clearing the cache does not resolve the issue, we recommend that you reinstall the app. If you continue to experience the same error after reinstalling, contact us at support@toonsutra.com so we can look into the issue.
Contact us at support@toonsutra.com so we can look into your issue.
Check your network connection and the storage available on your device. If your network is unstable or if you don’t have enough storage available, the app may have trouble loading. If you continue to experience problems, contact us at support@toonsutra.com so we can look into your issue.
- Check your network connection. If your network is unstable, you might have trouble loading images in the app.
Try resetting your network settings if you’re experiencing trouble connecting to Toonsutra.
Android Devices:
- Go to your phone’s settings.
- Tap on ‘Connections’.
- Select ‘Mobile Networks’.
- Tap on ‘Access Point Names’.
- Open the side menu (︙) on the top right and ‘Reset to default’.
The location of settings may vary depending on the device.
iPhones:
- Go to your phone’s settings.
- Tap on ‘General’.
- Select ‘Reset’.
- Tap on ‘Reset Network Settings’ and confirm your action.
If you continue to experience problems after resetting your network settings, contact us at support@toonsutra.com so we can look into your issue.
Where do I send feedback/suggestions for ideas related to Toonsutra?
Your suggestions, feedback, and ideas are always welcome! Contact us atsupport@toonsutra.com to share any feedback or suggestions.
LANGUAGE & CHAPTERS
- To change the content to another language you will find a Language Toggle button on every page except the ‘More’ section.
- On Every comic title page you will find a ‘Language Toggle Button’
- 1. Tap on ‘More” section
- Tap on ‘Setting’
- Tap on Content Language
Your history, subscriptions, and downloads do not carry over to different content languages.
You may be charged data fees when you read content in 3G/4G/5G environments but they will not be applicable if you have already downloaded the chapter/title.
You can download your favourite titles and read them at any time even without a network connection. All you have to do is,
- Select a desired title you wish to download.
- On the title page next to the chapter list tap the (↓) button to download the chapter.
- Choose the chapters you want to download to your device and hit the download (↓) button.
Or
You can download all available chapters of your desired title with one click on (↓) appearing next to the like button.
Please note – You can manage your downloads in the ‘My Collection’ tab, under ‘Downloads.’ While all the titles are free you’ll have to earn and purchase the Special Editions using the coins from My Wallet.
The first thing to do is check your network connection and the storage available on your device. If your network is fine and you have ample storage and you continue to experience download issues, contact us at support@toonsutra.com so we can look into your issue.
COINS, PAYMENTS & REFUNDS
Coins are currency that’s exclusive to the Toonsutra app on Android and iOS. You can use Coins to unlock the Special Edition series. The number of Coins you need to use for each chapter may vary depending on the Toonsutra series.
You can earn coins by doing any of the following.
- Signup on the app – 10 coins (Registered User + Subscriber)
- Per chapter completion – 1 coin
- Read the first 5 Chapters of any title – 20 coins
- Share Comics on Social media – 10 coins (Eligible only once a week)
- Refer a friend – Both will get 50 coins / each (Post Registration)
- Read Special Edition Comics – 10 coins
-Tap ‘More’
-Tap ‘MY WALLET’
-You will find your earned and rewarded coins.
Every now and again we have special days at Toonsutra to celebrate certain events where we may give users Reward Coins. You can use Reward Coins the same way you would use regular coins to unlock Special Editions.
Reward coins carry the same value as regular coins (1 Regular coin= 1 Reward coin).
You can check the status of your reward coins when you open My Wallet. Reward coins do not have an expiry date.
Coin are not interchangeable between Android and iOS due to the platform providers’ policies.
You may have automatically received Coins for winning an event or taking part in one.
If you have any other questions regarding Coins, contact us at support@toonsutra.com for more help
Yes. A valid Toonsutra account is required in order to earn Coins. You can create a Toonsutra account using an email address or a social media account to enjoy all content on Toonsutra!
We do not allow refunds of coins for Special Editions. If you can’t access an unlocked episode, contact us at support@toonsutra.com for more help.
There is a no refund policy for Coins that have not been used.
TOONSUTRA ™ & © 2023 Toonsutra Inc. All Rights Reserved.